NETE2 ASIA PTE LTD

NETe2Asia is one of Singapore's premier high-tech service providers designing and integrating advanced telecommunication systems for corporate boardrooms, videoconferencing and government projects. NETe2Asia selected the FLP^® all-in-one solution to improve customer service and support.

Industry
Since its establishment, NETe2Asia has been a leader in the integration of audio, video, computer, and network technologies.

Key Challenges
Challeges face NETe2Asia are: (1) Integrate financials with other critical business sytems; (2) Streamline business processes; (3) Build enterprise-wide visibility. NETe2Asia’s management strives to operate efficiently and maximize return on investment and that’s why they turned to software from the FLP^® for all-in-one set of solutions – including FLP^® Customer Services Manager, Customer Manager, Product Manager and Logistics Manager. 'The previous nonintegrated systems could no longer keep up with the fast growth of the company and the deployment of FLP system is worth more than developing the kind of management software internally,' said Mr. Mark Chng, Managing Director of NETe2Asia.

FLP Helps NETe2Asia Build Competitive Differentiators
Moving to FLP^® Enterprise Management System has proved to be advantageous to NETe2Asia for multiple reasons. All key users at NETe2Asia are pleased with the improved user interfaces. In addition, all departments link activities on one system and online. Warehouse products and maintenance spare parts are tidily monitored together with the company’s business processes. This is something NETe2Asia could not have done otherwise. The online Warranty and Serial Number Tracking is perceived as a key competitive differentiator. It allows users to identify serial numbers and warranty history easily.

FLP Intelligence
The business data are smartly presented in useful views. Business information and analysis need not go through further IT procedures or report generation. It is a true FLP Business Intelligence that allows a fast track implementation. Two weeks after implementation, all staff immediately experience information on-demad. That was extremely motivating for the complete team.

Higher Hit Rate and Faster Revenue
Warranty renewals are automated without a miss. What would otherwise be overlooked now become a routine. The customer service officer needs only to look at exception and NETe2Asia has a faster inflow of maintenance revenue.

Training And Support Services
Video? Manual? Or having an experienced FLP officer to conduct user training? Before and after the FLP deployment, FLP Development Officer conducted user training on site in Singapore. After the deployment, NETe2Asia sent a key user to Hong Kong for one week extensive training. New features are continuously added to the system on request and customer perfection is the FLP goal.