SERIAL NUMBER TRACKING

FLP® Serial Number Tracking business model is designed for companies trading in inventory items each of which carries a serial number and the serial number is crucial in pro-sales support, for instance, customer service, return material authorization, maintenance service, warranty, parts ancillary to the item, software version, etc.

Many ERP softwares handle common trading and inventory delivery scenario while 'serial number' is either not recorded or recorded as memo field. FLP® Serial Number Tracking business model allows you to specify the serial numbers to inventory items when they are stock-in and likewise tracking the serial numbers in all of the business documents, e.g. invoices, delivery notes and warranty card, when they are stock-out.

The whole porcess of tracking the serial number does not involve additional procedures which are very often award, complicated and complicated. The data entry follows your common practice as if you were writing the serial number aside the inventory. Once you data-entry the serial number when stock-in, FLP® Serial Number Tracking business model snapshop the item and you are able to trace all of the subsequent events related to this serial number throughout the whole life cycle.

Imagine how convenient your accounting department or customer service department will be by enquiring a serial number, FLP® Serial Number Tracking business model list out all, or optionally selected by you, the events, like sales invoice number, unit selling price, cost price, warranty expiry date, warranty renewal letter automation, warranty renewal reminder, technical support, software version, parts changes, or even substituted by other serial number during maintenance.

Error and omission is reduced to minimum and the efficiency of circulating documents has greatly been improved. When customer service place an service call, the engineer immediate gets to know which serial number requiring what particular attention or required parts. All the business processes are being run under a signle server installed in once location and your technical support department and customer services department may physically locate in other locations or in other countries.

Customer Satisfaction
FLP® Serial Number Tracking business model make your company work professionally and retain customers.

Efficient Technical
Your sales engineer or technical support kows exactly the mode and version, wheter new or old, and can prepare in advance.

Customer Relation Management
FLP® Serial Number Tracking business model assist your sales team in enforcing customer loyalty as your sales team always know your customers well. This model is also a powerful powerful CRM tools for earning the maximum business opportunity, e.g. warranty is due for renewal.

Reduce Operating Costs
Moe than being busy on answering service call and really busy in search historic records, staff can be more productive in the comapny as business information is always readily available on-line.

No Physical Boundary
FLP® Serial Number Tracking business model allows you to install a server in one location and allow your different department in various locations or countries to access to the server.

Mail Merge and Email
Mail merge is a very useful tool when you have a standard letter format and selectively circulate the letters to your customers. Full PDF support and email support collaborate the whole organization.

FLP^® offers rapid application development to meet your distinct needs.
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