CUSTOMER RELATIONSHIP MANAGEMENT

FLP^® Customer Relationship Management is deployed with the objectives of standardizing customer information, interacting with customers and logging events with customers. FLP^® CRM helps you optimize the business processes to increase operational productivity. The impact of implementation of FLP^® CRM ultimately exerts significant productivity gains in marketing, sales, customer services and interaction with service. The result is tightening the tie with the customers and therefore secures the market share. Customer satisfaction directly opens up further sales lead. FLP^® CRM technically is a software, but when subject it into the business process, it is more than a software. FLP^® CRM positively reengineers a company in terms of work flow, efficiency and company vision. Once the momentum has been triggered by FLP^® CRM, the success repeats on and truly FLP^® accelerates the profit cycle.

Sales Planning
Accurate and fast information foster systematic and strategic sales planning.

Lead and Opportunity Management
FLP^® CRM allows multi-dimensional views of customer data. Customers will be served punctually and supplied with best suitable goods.

Marketing Response
FLP^® CRM is a dynamic tool than transaction data fetching in the system will automatically depict the market response in meaningfully data and charts.

Department Coordination
Type-once-use-many is the norm of FLP^®. The immediate benefit is departments is able to know what others are doing and always stand by.

Presales Activities in Anticipation of Customer Needs
Calendaring and collaboration featuring FLP^® CRM allows efficient management of customer meeting. FLP^® is also structured as knowledge sharing database where experience can be learned and proposals can be professionally prepared with ease.

Reducing Risk of Sluggish Inventory
Fast moving of items means higher turnover and stronger the liquidity position.

Surplus Capacity to Capture Sales Opportunity
Sales executives using the FLP^® CRM, are equipped with power tools to tackle customer queries handily and tab sales opportunities easily.

Requiring Less Time to Train New Staff
FLP^® CRM is an intuitive system requiring little time to learn to use.

FLP^® offers rapid application development to meet your distinct needs.
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