CUSTOMER SERVICES

FLP^® Customer Services business model helps you uplift your business image by providing quality customer services to serve your existing customers and answer the prospective customers. Companies in a year spent a large sum of money on promotion campaign. None of the promotion campaign can be equally as effective as the words of mouth of the customers.

Consider the benefit of retaining customers and boosting corporate image and you should have no hesitation in selecting to implement FLP^® Customer Services.

Your customer service executives, while answering hotline calls, can simultaneously enquire into the system. The efficient FLP^® Customer Services business model always provide the most updated information online, e.g. date of purchase, model number, version number, last service call, last maintenance, warranty due date and customer name. The always up-to-date information ensures that your company always offers the highest grade of customer services to your customers as your staff can easily predict the expectation of a service call.

One of the fundamentals of FLP^® Customer Services business model is its integration with all FLP^® business models. For example, once the delivery of goods is completed, the FLP^® Customer Services business model will at the same time track the same event. No paper documents need to be circulated. No retyping data is required. There won't exist a chance letting down your customer where the customer service department cannot track an item or a customer.

The powerful tracking feature of FLP^® customer services business model lets your customer service team search an servicing item easily, by customer name, by serial number or by product name. FLP^® customer services business model can help you increase your service revenue as you can prepare duly service proposals to the soon expiring service agreement customers. FLP^® Customer Services business model has a number of handy views making you always know the service contracts on hand. You can optionally sort them by product, by customer, by expiry date or even by service amount. You can filter out high potential customers and focus on a particular category of customers, e.g. product line or expiring service contract. Using FLP^® Customer Services business model, you improve the success rate of renewing service contracts.

Based on your selection criteria, you can send mass mail, for example, for promotional campaign. Mail merge and PDF are the standard features of most of the FLP^® solutions. FLP^® Customer Services business model is founded on IBM^® Lotus^® Domino^®, true collaboration and groupware platform. For example, once a sales call has been taken, there is no need circulating papers and the technical support department can plan the on-site inspection and parts at once. Error and omission is reduced to minimum and the efficiency is increased.

All the services calls can be taken in other locations or in other countries and yet all staff regardless of locations or countries can share the same information without delay.

Warranty and Service Contract Records
All service contracts or warranties are kept in the system and can be optionally sorted on-line.

Customer Satisfaction
FLP^® customer services business model makes your company work professionally and retain customers.

Calendaring
Once a service call has been placed, it is marked on the group calendar for the technical support department to schedule technicians and parts.

Call Reports
Call reports are also logged in the system for future analysis with respect to the quality of a customer or the quality of certain models.

Reduce Operating Costs
Staff are no longer busy in search historic records and they can be more productive in the company as business information is always readily available on-line.

No Physical Boundary
FLP^® Serial Number Tracking business model allows you install a server in one location and allow your different department in various locations or countries to access to the server.

Mail Merge and Email
Mail merge is a very useful tool when you have a standard letter format and selectively circulate the letters to your customers. Full PDF support and email support collaborate the whole organization.

FLP^® offers rapid application development to meet your distinct needs.
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